My eSIM won't connect — what should I check?

Confirm you've arrived in the destination covered by the plan — validity and connectivity begin there.

Make sure data roaming is enabled for the eSIM line (this is normal and expected for travel eSIMs).

Set the eSIM as your active mobile data line, and toggle Airplane mode on and off to force a fresh network search.

If you still have no signal after a few minutes, restart the phone. Still stuck? Open the order in your account and create a support ticket.